Please read the following Terms and Conditions carefully before placing your order.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
Your consent
By placing an order and paying a deposit, you agree to be subject to these Terms and Conditions below.
Modifications to the services and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Online Store Terms
Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Custom order's Deposit & Payments
Each quote is valid for 30 days from the date of issue.
A 30% non-refundable deposit is required to confirm your order.
Booking is not considered confirmed until the deposit has been received.
Once the deposit has been paid, the quoted price remains fixed to the details in the quote.
The balance of the payment is due in full on delivery or collection.
Remaining balance can be paid by cash on delivery/collection or by bank transfer at least 1 working day prior.
Failure to make payments result in your order being cancelled. No orders will be handled or delivered before full payment is made.
Cancellation, Changes and Refund policy
All cancellations/changes must be received in writing.
Deposits are non refundable to cover the time already spent on your order but mostly to cover our loss of business - our calendar fills up months in advance and its first come-first serve basis. Therefore, when we accept your order we may have to decline other possible orders.
If for any reason you need to postpone your event, please contact me immediately. Your new date may or may not be available, but I will try to accommodate you wherever possible. If the new date of your event is available, all monies paid will be transferred to the new date without penalty. Please note that any credit, excepionally given must be used within 12 months from issue date.
If for some reason we are unable to fulfil your order due to unforeseen circumstances out of our control (e.g., accident or illness), your deposit will be refunded in full, and we will assist you to find a suitable decorator with similar experience to complete your order.
Minor changes to the design will be accepted up to 2 weeks prior to your event.
Flavour changes will also be accepted up to 2 weeks prior to your event.
We ask that all changes are made prior to the two-week cut off period.
Should the design change, I will do our best to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required.
Our e-gift cards are not refundable in any circumstance. All vouchers and credits will be expired after 365 days from issue date.
COVID19 considerations
ONLY Valid for bookings cancelled due to level 4 or 3 of COVID-19 lockdown.
We understand that lockdown decisions made by the Government are out of our control and you may need to cancel your event. If that is the case, and you wish to reschedule or downsize your order due to Covid, then we will happily take care of this for you, with no penalty.
If you are not able to do this, and wish to cancel completely, then you are welcome to a full refund.
Gift Cards
Your purchase, redemption or attempted redemption of our gift card constitutes your acceptance to be bound by our terms and conditions of use and agreement to the privacy policy.
Our e-gift cards can be purchased at our online shop www.anabatescakes.co.nz
Our e-gift cards are redeemable at our online shop ONLY.
You cannot use our gift card to make purchases of custom orders that are not available for purchase on our online store.
Your e-gift card may only be used to make online purchases up to the initial e-gift card value or the remaining e-gift card value. If you wish to make a purchase for an amount that exceeds the e-gift value or the remaining value, you must pay the excess using another payment method
No change will be given for any remaining e-gift card value. The remaining e-gift value may be used in whole or part against future purchases until the e-gift card expires.
Ana Bates Cakes e-gift cards are not legal tender, account cards, credit or debit cards. You cannot obtain any cash advance with your e-gift card, redeem your e-gift card for cash or receive any portion of the remaining e-gift card value in cash.
Ana Bates e-gift cards are not refundable and cannot be exchanged.
Our e-gift cards will automatically expiry 1 year after the date of issue.
Setup and delivery
Local Delivery is available and subjected to availability – a delivery fee may apply. Easy access to the venue needs to be available.
We do not take responsibility for any damages caused to the cake or products once they are delivered and in the care of a client or the venue.
Collection is available by appointment only.
If you or your representative elects to pick up your order, you assume all responsibility and liability for the handling of the cake once it leaves my possession.
Whilst all due care is taken when boxing your order, orders transported by you are done so at your own risk.
Storage
Fondant covered cakes are not designed to be refrigerated and should be stored in a cool dry place out of direct sunlight and away from any heat, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed and fondant details to crack or melt.
Buttercream cakes can be stored in a refrigerator however they can be stored in a cool dry place out of direct sunlight and away from any heat.
Allergies
We do not use nuts on our kitchen; however, we cannot be responsible for any allergy related issues.
All products may contain or come into contact with dairy, wheat, soy and other allergens.
It is the client’s responsibility to inform their guests of any risks.
Photo Usage
Please be aware that all photographs taken of your cakes/desserts prior to delivery remain property of Ana Bates Cakes.
We reserve the right to use any photos we take of your cake and/or desserts for media related activities such as publishing on our website, social media or advertising, without compensation to you.
Variations to products
All products will be made to specifications agreed upon but please note that all custom and specially hand made products will contain some variations and I can only try to replicate what I can, within some limits. If a specific colour/tone is requested, best efforts will be made to match the tone, but there may be variations. Where items are provided on cakes (plastic figures, toys or handmade sugar items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed.
Agreement to Terms & Conditions
By proceeding with a purchase, you are in agreement with our terms and conditions as stated above.
