How can I order a cake from you?
To order a cake, please contact me through the website contact form or email me directly at email@example.com.
It’s very important that you mention:
-the date of your event
-the occasion (birthday, baby shower, christening, etc)
-how many people you will need to serve
-theme or your ideas
How long in advance should I make an order?
If you are after a custom-made cake, cookies or other treats, I advise you to book with at least 1 month in advance. As I work by myself and my work is quite elaborated, I can only take a limited number of orders each week.
I do my best to accommodate short notice orders depending on availability.
To avoid disappointment, I advise to book as soon as possible.
Do you ship your cookies NZ Wide?
Yes, I sure do.
How long does cookie will last?
Cookies are individually wrapped and heat sealed and have a shelf life of 4 weeks.
What is you smallest cake option?
The smallest size cake I can offer is size 6”round and serves around 10/12pp.
What is the minimum quantity of cupcakes, cake pops, cookies and cakesicles I can order?
There is a minimum required of 12 units per each dessert order.
Do you sell cake toppers or fondant decorations individually?
Unfortunately, all my toppers are handmade and exclusively made for my cakes, so I do not sell separately.
Do you have gluten free option?
Yes, I do. however, whilst considerable care is taken with all products, I cannot and will not guarantee against cross contamination, therefore no cake is to be considered free from allergens.
Do you offer delivery? And how much should I expect to pay for this service?
I can only offer delivery for those in the 25km radius from Te Atatu Peninsula (west Auckland) area.
Delivery is free for orders over $500, otherwise delivery fee is $40.00
Please note that delivery is subjected to availability.
Do you ship outside Auckland?
Cookies yes! I can ship cookies NZ Wide.
Unfortunately, cakes, cupcakes, cake pops and cakesicles cannot be shipped – those are very delicate products and can only be delivered locally or collected from my workshop.
Can I pick up my order from you?
However, since I have a registered Kitchen at home, all collections MUST be by appointment only. Pick up location is Te Atatu Peninsula, West Auckland.
What if I don’t have a specific design in mind? Or the cake I have in mind can’t be found on your gallery?
I can design a cake based on your ideas, theme or pictures you may like.
Design a cake from scratch is my absolute favourite thing but is also a huge responsibility.
Before you ask me to design your cake, you must be confident that you like my line of work, so please take some time to check my gallery.
You can then let me know a bit more of your event, if there is any particular style you like, colour combos and other few details.
Once deposit is paid and your order is confirmed, I can then send you my ideas, sketch and final design if you like.
Before I confirm an order, can I see a sketch of the cake?
I would be more than happy to provide a sketch once deposit is paid and your order is confirmed.
A sketch is a part of a custom service that requires time, research and designing experience, so can’t be done before you place the order.
Are your cakes nut-free?
My cakes and treats DO NOT contain any nuts or nuts products. However, whilst considerable care is taken with all products, I cannot and will not guarantee against cross contamination, therefore no cake is to be considered free from allergens.
I like one of your designs, is it possible to change colour or topper?
Yes absolutely, we can discuss details to make sure the cake is perfect for your event.
Are your cakes and cupcakes entirely edible?
Most of them are entirely edible, however some decorations and figurines require elements for support that are not fit for consumption, as well as other elements like coated flower wires, ribbons, wooden skewers, lollipop sticks and other decorations are NOT to be consumed.
Furthermore, many cakes require internal supports to maintain structure, please be mindful of this and do not use our products for any other purpose other than as intended. Should any person be harmed as a result of misuse of our products we will not be liable.